Your questions answered
At Firewood Guys, we believe in making things easy for our customers . This section covers the most common questions we receive, ensuring you have all the information you need about our quality firewood, seamless ordering, and reliable delivery service.
Frequently asked questions
We're a local, family-owned business committed to providing families with top-quality firewood and exceptional service. We stand by our commitment to excellence, integrity, and keeping your homes warm. Here are answers to some common queries.
How quickly can i get my firewood delivered?
We aim for delivery within 5 business days of your order confirmation. Our friendly team will coordinate with you to find a convenient time that works best. For specific delivery windows or urgent requests, please give us a call at 0800 FW GUYS (0800 39 4897) or email office@firewoodguys.co.nz
What makes Firewood Guys different from other suppliers?
As a local, family-owned business right here in Auckland, we pride ourselves on consistent quality and personalised service. We select our firewood to ensure it’s dry, seasoned, and ready to burn efficiently. We're dedicated to supplying families with good quality wood at reasonable prices, backed by a team that genuinely cares about your warmth and satisfaction.
How do i order and pay for my firewood?
We like to keep things simple and personal! The easiest way is to simply give us a call on 0800 FW GUYS (0800 39 4897) or email office@firewoodguys.co.nz. Our friendly team will get in touch, help you select the right firewood for your needs, and sort out your order. Once confirmed, we'll send you an invoice for easy online payment.
Can you deliver firewood to difficult or tricky spots on my property?
Absolutely! We understand that not all properties are straightforward. Our experienced drivers are skilled at manoeuvring our trucks to get your firewood tipped exactly where you need it, even in challenging spots or down narrow driveways. Just let us know your specific requirements when you place your order, and we'll do our best to accommodate.
Ready for a warmer winter?
We're passionate about keeping Kiwi homes cosy with high-quality firewood and exceptional, friendly service. Let us take care of your winter fuel needs. Join our growing family of happy customers and experience the Firewood Guys difference.